Communication Why is this a problem? Action Plans Where does the problem occur now? Why is the circuit overloaded? Document how validated Name Attended Kickoff Mtg? What object could reasonably have the defect, but does not? Why is the pump not circulating sufficient oil?
When could the problem have been first observed but was not? What they can see? They charge us too much for their poor quality paint. Standardization — Team reaches a common What is the defect? If not seen during these periods, why not?
Start with Customer symptom, develop a problem statement in Object-Defect form? Date of Issue WHY?
Problem Solving Engineer
The customer and your boss both want a Fishbone diagram with supporting data: Hard side — fix the problem — Improve individual ability to solve future problems?
To what criteria does this not apply? What trends could have been expected, but were not observed? Key is to know when to stop asking Why?
Problem Solving Engineer
Helps to identifies other related data concerning the problem? Where could be occurring but is not?
Will include core problem solving tools? D6 Implement Permanent Corrective Action? But, more than toolset: Begins with the Problem Statement Object-Defect? Start with the symptom s as described by the customer or end user 2.
They are slow to return telephone calls and answer e-mails. Any in6 process mistake-proofing devices, are they working? Improve problem definition to speed resolution? Paint Blisters in oven Why?
QRCM Problem Solving Report 8D Meritor
Customers know when they are unhappy? Based on Go and See; team eliminated slow response and cost as the repirt issue? Course test used for training?
srcm Sample forms and examples? Identify the escape point? Why is the pump not circulating sufficient oil? The pump intake is clogged with metal shavings.
There is no filter on pump intake as designed. The object and defect relationship is defined by asking: Defines boundaries of the problem?
Standardization — Team reaches a common What is the defect? Helps identify potential root causes? What object has the defect? Understand the physics of the root cause before taking corrective action create a new problem. D1 Establish the Team?
Where chould it have been detected, but was not? Document how validated Name Attended Kickoff Mtg? List all top level part numbers potentially affected – all lines, all customers. Where chould the defect be observed, but is not?